Your hotel / villa reputation is your brand. No matter your sales or marketing strategy, the travelers are more likely to trust their peers. In today’s digitally driven world, the feedbacks of your guests, both good and bad, travels fast.
In general sense, treating each of your valued customers right and try hard to offer them the best possible experience would lead to a great review which will define after few years also your brand. On the e-commerce business model this is what we call referral marketing.Continue reading “Online Reviews”